Fraud & Disputes Specialist

The role

You will investigate and resolve complex third-party credit card fraud, consumer card disputes, and chargebacks. You will communicate with customers and use digital systems to identify trends and improve controls.

What you will do

• Investigate and resolve complex third-party credit card fraud, consumer card disputes, and chargebacks
• Ensure compliance with Mastercard guidelines
• Communicate empathetically and clearly with customers
• Manage scenarios like account takeovers and scams
• Execute structured processes using digital systems
• Identify trends and suggest improvements to controls, workflows, and automation
• Stay ahead of emerging fraud typologies, regulatory changes, and new operational tools

Required qualifications

• Prior experience working with credit or debit card fraud, disputes, or chargebacks
• Ability to navigate and resolve complex customer scenarios with empathy and professionalism
• Strong organisational and prioritisation skills
• Digitally savvy
• Detail-oriented and process-driven
• Excellent written and verbal English communication skills

Nice to have

• Good working knowledge of scheme rules (especially Mastercard) and relevant regulatory standards in the UK and/or USA

Benefits

• Flexible working
• Socials and connection opportunities
• Private health cover
• Retirement savings plans
• Employee referral programme
• Fully stocked kitchen
• Complimentary lunches prepared by in-house chefs on in-office days at select locations
• Cycle-to-work scheme in select locations
• Electric vehicle salary sacrifice schemes in select locations

Before you apply

• A 15 minute Cognitive Assessment
• A 30 minute call with a member of the Talent team
• An onsite Interview and assessment with the Fraud & Disputes Manager
• Interview with the Head of Fraud and Financial Crime

About the company

Lendable is a fintech company building technology to help people get credit and save money. It is a UK unicorn with a team of over 800 people.