Associate Product Manager (UK Loans)

The role

You will shape the customer experience after loan issuance by managing payments, customer engagement, and loan management journeys. You will work with Engineering, Credit, Finance, and Operations to improve repayment performance and build AI-driven tools.

What you will do

• Improve repayment performance by running experiments on repayment dates and reminders
• Personalise customer engagement across email, SMS and in-app notifications
• Optimise and expand journeys within the Zable SuperApp
• Work with Credit and Data Science to identify opportunities and build models
• Build dashboards to track key metrics and measure impact
• Run customer research and testing to understand needs and behaviors
• Coordinate product rollouts from idea to launch across multiple teams
• Build tools and automations with AI to save time

Required qualifications

• 1–2 years in product, or 2-3 years in strategy, analytics, consulting or similar roles
• Experience working closely with product or delivery teams
• Ability to clearly explain ideas and requirements to different audiences
• Comfortable working with data and using SQL or Python
• Experimenting with AI tools like Claude Code, Cursor or Codex in work or side projects
• Willingness to pick up small jobs in a lean product team

Nice to have

• Experience in lending, payments, fintech or a fast-growing startup

Benefits

• Flexible working
• Socials and connection events
• Private health cover
• Retirement savings plans
• Employee referral programme
• Fully stocked kitchen
• Complimentary lunches on in-office days at select locations
• Cycle-to-work scheme in select locations
• Electric vehicle salary sacrifice schemes in select locations

Before you apply

• Unable to provide sponsorship for this position
• A quick chat with someone from our Product team
• A 15 minute cognitive assessment
• A take home task
• Task debrief with the product team

About the company

Lendable is a fintech company and UK unicorn building technology to help people get credit and save money. They have rebuilt consumer finance products including loans, credit cards and car finance.