Operations Manager

The role

You will work at the intersection of operations, product, and customer experience. You will guide doctor onboarding, analyze performance data, design scalable processes, and support strategic initiatives.

What you will do

• Guide doctors through onboarding from signup to successful activation
• Become an expert on the onboarding funnel to improve conversion and engagement
• Act as a trusted point of contact for a portfolio of doctors
• Collect customer insights to improve product and operations
• Build dashboards and reports to help leadership understand business performance
• Monitor key metrics across onboarding, activation, engagement, and retention
• Identify trends, bottlenecks, and opportunities through data analysis
• Present recommendations and insights to stakeholders
• Design and improve processes to enable scaling
• Partner with product, growth, operations, and engineering teams to launch initiatives

Required qualifications

• Bachelor's degree in Business, Economics, Engineering, Mathematics, or a related field
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Comfort working with data and learning new tools quickly
• Proficiency with Excel/Google Sheets
• Familiarity with AI tools and large language models
• Strong ownership mentality and bias toward action
• Ability to thrive in fast-changing environments
• Intermediate level in Spanish

Nice to have

• Experience with SQL
• Experience in consulting, operations, strategy, growth, analytics, or startups
• Experience with SQL, business intelligence tools, or data visualization platforms
• Healthcare experience or interest in healthcare innovation

Benefits

• Competitive compensation
• Equity

About the company

Leona uses an AI assistant to manage patient WhatsApp threads, appointments, and billing for doctors in Latin America. The team has experience scaling companies like Uber, Rappi, and Modern Fertility.