Senior Support Engineer, EMEA and APAC

The role

A Senior Support Engineer will own the support queue for EMEA and APAC customers. You will diagnose customer issues, reproduce them in specific environments, and submit pull requests for bug fixes.

What you will do

• Own the support queue for EMEA and APAC customers
• Diagnose customer issues and solve for the root cause
• Reproduce customer issues in their specific environments
• Submit pull requests for bug fixes and improvements
• Act as the technical voice of the customer back to engineering

Required qualifications

• Technical depth and real familiarity with the LiteLLM product
• Obsessed with customers and making them successful with the product
• Obsessed with solving root causes rather than patching over problems
• Metrics driven and hardworking, ready to move through a high volume of tickets
• A strong bias toward understanding problems deeply

Benefits

• Competitive salary
• health, dental, and vision benefits
• 401k plan with 3.5% match

About the company

LiteLLM is the world’s most popular AI Gateway, trusted by top companies like Adobe, Netflix and NASA. Their platform gives developers secure, reliable access to LLMs and adjacent services.