Forward Deployed Engineer

The role

You will own the 30 most important accounts at LiteLLM and drive them to success. You will serve as the technical point of contact, help with rollouts, and unblock customers with feature requests or bugs.

What you will do

• Own the 30 most important accounts at LiteLLM and drive them to success
• Serve as the technical point of contact for these accounts
• Ensure customer issues are done and communicate regularly with the customer
• Prevent churn-risk by proactively identifying risk and improving usage
• Ensure customers are renewal-ready
• Drive product roadmap by surfacing technical gaps and opportunities to the product team

Required qualifications

• Technical depth and real familiarity with the LiteLLM product surface
• Obsessed with customers and making them successful with the product
• Obsessed with solving root causes rather than patching over problems
• Excellent customer-facing communication
• High responsiveness (Slack-first)
• High autonomy
• A strong bias toward understanding problems deeply

Benefits

• Competitive salary
• health, dental, and vision benefits
• 401k plan with 3.5% match

About the company

LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Their platform provides secure, reliable access to LLMs and adjacent services.