Partner Success Manager (EMEA)

The role

The Partner Success Manager supports and strengthens relationships with the partner network. You will ensure partners are equipped to deploy, support, and promote Litmus software using established best practices.

What you will do

• Serve as the primary engagement contact for assigned Litmus partners.
• Lead partner onboarding, training, and ongoing enablement.
• Educate partners on best practices for deployment, configuration, implementation, and support.
• Provide technical guidance throughout partner-led implementations and customer deployments.
• Manage escalations and resolve complex challenges.
• Showcase new Litmus features, product enhancements, and platform capabilities.
• Identify gaps in partner knowledge, technical readiness, or process adherence.
• Monitor partner engagement, deployment quality, and overall satisfaction.
• Gather partner feedback and collaborate with internal teams.
• Travel to partner sites for training, business reviews, technical workshops, and meetings.

Required qualifications

• 5+ years of experience in partner management, customer success, implementation, solutions consulting, technical account management, training and enablement, or a similar customer-facing technical role
• Professional experience within manufacturing, industrial technology, industrial automation, IIoT, or a related industrial environment.
• Strong technical aptitude to understand, explain, and guide software deployment and implementation processes.
• Experience working with enterprise software, industrial software, IIoT, IoT platforms, data platforms, cloud technologies, or related technologies.
• Experience training customers, partners, or internal teams on software products and processes.
• Excellent communication skills to work with technical and non-technical audiences.
• Ability to manage multiple partner relationships, priorities, and projects simultaneously.

Nice to have

• Technical curiosity and the ability to quickly learn new products and technologies.
• Experience with Wrike.
• Strong problem-solving skills.
• Experience working cross-functionally with Partner, Sales, Product, Support, and Engineering teams.

About the company

Litmus is a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. The company builds the data foundation that powers industrial AI.