Customer Success Application Engineer (EMEA)

The role

The Application Engineer ensures successful configuration, deployment, and value realization of Litmus products for customers across EMEA. You will work with customers during proof-of-concept projects and production implementations to validate requirements and deliver technical outcomes.

What you will do

• Validate customer requirements for proof-of-concept and production implementations.
• Configure Litmus products during proof-of-concepts, customer pilots, and production deployments.
• Lead assigned technical implementation activities.
• Develop innovative solution approaches to help customers maximize value.
• Maintain and contribute to internal solution libraries, deployment best practices, and technical documentation.
• Provide Level 2 technical support to the Litmus Service Desk.
• Support Sales Engineers and Account Managers with technical architecture reviews, proposals, and demonstrations.
• Provide field feedback to Product Management and Development on customer requirements and product enhancements.
• Support webinars, customer meetings, partner enablement, and user group activities.

Required qualifications

• Professional experience working in a manufacturing or industrial environment in an Application Engineering, Manufacturing Engineering, Automation, Controls, Industrial IT/OT, or related technical role
• Hands-on experience implementing or supporting software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in a manufacturing environment.
• Strong technical understanding of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments.
• Experience with product configuration, technical troubleshooting, and customer-facing implementation or technical support activities.
• Working knowledge of scripting or coding using Python, JavaScript, or similar languages.
• Understanding of containerized and cloud/hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP.
• Excellent communication skills.
• Self-starter with the ability to work independently and collaboratively in a fast-paced environment.
• Fluency in German & English

Nice to have

• Experience with Litmus products, industrial data platforms, OPC/UA, PLC/SCADA systems, or edge connectivity use cases.
• Exposure to pre-sales support, solution demonstrations, technical proposal review, RFI/RFP participation, or customer expansion activities.
• Experience supporting partners, value-added resellers, webinars, customer focus groups, or user-group events.
• Ability to translate field observations into clear product feedback, enhancement requests, and best-practice documentation.
• Experience working with industrial protocols, connectivity standards, or OT/IT environments.
• Enjoys solving complex technical problems, learning new technologies, and helping customers realize measurable business value.

About the company

Litmus is a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. The company is building the data foundation that powers industrial AI.