Customer Success Application Engineer (Litmus GCC)

The role

The Application Engineer ensures successful configuration, deployment, and value realization of Litmus Edge and Litmus Edge Manager for customers in the EMEA region. You will work with customers during proof-of-concept projects and production implementations to deliver technical outcomes.

What you will do

• Validate customer requirements for proof of concept and production implementations of Litmus products
• Configure Litmus Edge and Litmus Edge Manager during proof of concepts, customer pilots, and production deployments
• Lead assigned technical implementation activities
• Develop innovative solution approaches to help customers maximize value
• Maintain and contribute to internal solution libraries, deployment best practices, and technical documentation
• Provide Level 2 technical support to the Litmus Service Desk
• Participate in on-call rotation for customers requiring 24x7 support coverage
• Support Sales Engineers and Account Managers with technical architecture reviews, proposals, and demonstrations
• Provide field feedback to Product Management and Development on customer requirements and product enhancement opportunities
• Support webinars, customer meetings, partner enablement, and user group activities

Required qualifications

• Hands-on experience implementing software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in a manufacturing environment
• Strong technical understanding of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments
• Experience with product configuration, technical troubleshooting, and customer-facing implementation or support activities
• Working knowledge of scripting or coding using Python, JavaScript, or similar languages
• Understanding of containerized and cloud/hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP
• Excellent communication skills
• Self-starter with the ability to work independently and collaboratively in a fast-paced, changing environment

Nice to have

• Experience with Litmus Edge, Litmus Edge Manager, industrial data platforms, OPC/UA, PLC/SCADA systems, or edge connectivity use cases
• Exposure to pre-sales support, solution demonstrations, technical proposal review, RFI/RFP participation, or customer expansion activities
• Experience supporting partners, value-added resellers, webinars, customer focus groups, or user-group events
• Ability to translate field observations into clear product feedback, enhancement requests, and best-practice documentation
• Enjoys solving complex technical problems, learning new technologies, and helping customers realize measurable business value

About the company

Litmus is a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. The company is building the data foundation that powers industrial AI.