Strategic Account Manager

The role

The Strategic Account Manager owns expansion and revenue retention for a regional book of enterprise industrial accounts. You will work as an overlay to the Account Executive to build account plans and governance for multi-site enterprise standards.

What you will do

• Diagnose account readiness to scale through structured interviews
• Run Value Engineering engagements to define KPIs, asset models, and rollout approaches
• Build and maintain account plans and multi-site rollout roadmaps with the AE
• Own revenue retention across the region and coordinate save plans
• Run cross-functional cadences including weekly account syncs and forecast calls
• Package success stories and run internal enablement

Required qualifications

• 5+ years in enterprise account management, customer success or expansion sales for industrial, manufacturing or OT/IT software
• Experience working accounts at multi-site or multi-plant scale
• Track record standing up governance or program structures with named executive sponsors and cross-site stakeholders
• High emotional intelligence
• Comfortable as an overlay with no closer's authority
• Experience owning or directly influencing both an expansion number and a renewal number in a book of business

Nice to have

• Working knowledge of industrial data architecture (edge computing, asset modeling, OT/IT data contextualization)
• Experience building and maintaining a formal joint account plan alongside an AE
• Startup or scale-up experience building a motion or playbook from scratch
• Experience with systems-integrator or partner-led deployments in manufacturing environments

About the company

Litmus is a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. The company builds the data foundation that powers industrial AI.