Customer Success Application Engineer (Litmus GCC)

The role

The Application Engineer ensures successful configuration, deployment, and value realization of Litmus Edge and Litmus Edge Manager for customers in the EMEA region. You will work with customers during proof-of-concept projects and production implementations to deliver technical outcomes.

What you will do

• Validate customer requirements for proof of concept and production implementations
• Configure Litmus Edge and Litmus Edge Manager during pilots and deployments
• Lead assigned technical implementation activities
• Develop innovative solution approaches to maximize customer value
• Maintain internal solution libraries, deployment best practices, and technical documentation
• Provide Level 2 technical support including troubleshooting and root-cause analysis
• Participate in on-call rotation for 24x7 support coverage
• Support Sales Engineers and Account Managers with technical architecture reviews and RFI/RFP responses
• Provide field feedback to Product Management and Development on requirements and bugs
• Support webinars, customer meetings, and partner enablement activities

Required qualifications

• Hands-on experience implementing software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in a manufacturing environment
• Strong technical understanding of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments
• Experience with product configuration, technical troubleshooting, and customer-facing implementation or support activities
• Working knowledge of scripting or coding using Python, JavaScript, or similar languages
• Understanding of containerized and cloud/hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP
• Excellent communication skills to work with customers, internal technical teams, sales teams, and partners
• Self-starter with the ability to work independently and collaboratively in a fast-paced environment

Nice to have

• Experience with Litmus Edge, Litmus Edge Manager, industrial data platforms, OPC/UA, PLC/SCADA systems, or edge connectivity use cases
• Exposure to pre-sales support, solution demonstrations, technical proposal review, RFI/RFP participation, or customer expansion activities
• Experience supporting partners, value-added resellers, webinars, customer focus groups, or user-group events
• Ability to translate field observations into clear product feedback, enhancement requests, and best-practice documentation
• Enjoys solving complex technical problems, learning new technologies, and helping customers realize measurable business value

About the company

Litmus is a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. The company is building the data foundation that powers industrial AI.