Developer Success Engineer

The role

You will support developers, teams, and companies building with LiveKit. You will triage and fix bugs, write sample code, update documentation, and partner with Sales and BD teams.

What you will do

• Support and work directly with developers, teams, and companies building with LiveKit
• Triage, file, and fix bugs
• Respond to support tickets
• Write sample and production-quality code
• Update documentation and technical guides
• Collaborate and support community efforts around technical issues
• Meet with and follow up with LiveKit customers
• Partner with Sales, BD, and Partnerships teams on strategy and customer conversations

Required qualifications

• Practicing engineer with demonstrated ability to build, ship, and debug production software
• Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues
• Clear written and verbal communicator who can adapt message to technical and non-technical audiences
• Curious, fast-learning, and energized by ambiguity
• Customer-focused
• Excellent spoken and written English

Nice to have

• You've literally done this role before
• Experience working with a community of developers
• Contributions to open source
• You've built something with LiveKit
• You're multilingual

Benefits

• Opportunity to build something impactful
• Contribute to open source alongside world-class engineers
• Competitive salary and equity package
• Health, dental, and vision benefits
• Flexible vacation policy

About the company

LiveKit is building the infrastructure layer for the agentic era of computing. Their platform powers voice and agentic AI applications for OpenAI, Salesforce, Spotify, Meta, and others.