Senior Product Operations Manager

United States (Remote). Posted a month ago

The role

The Senior Product Operations Manager will design and own the operating systems for the product team. You will manage the product roadmap, goal-setting, customer insight engines, and the product development playbook to make PMs faster and better.

What you will do

Run the product team's operating cadence including planning cycles and reviews
Own the roadmap as a system for various audiences
Run goal-setting and track progress against measurable goals
Maintain the product development playbook including problem briefs and launch readiness
Run the customer insight engine and research repository
Grow the PM team through onboarding, training, and hiring support
Choose and run the team's tools
Partner with the head of product to improve the product org

Required qualifications

6+ years of experience
At least 3 years in product operations or a closely related role supporting a product team
Experience designing a product team's operating cadence from scratch at a scaling company
Strong writer
Data fluent and comfortable defining metrics and working in BI tools
Technical enough to be credible with engineering teams
Ability to influence without authority
AI-native and heavy user of AI tools

Nice to have

Product operations experience at a developer tools, API, infrastructure, or AI company
Ran quarterly planning or OKRs for a product organization
Built a research repository or a customer recruiting program for B2B research
Built a PM onboarding program or career ladder
Worked with go-to-market teams on launch readiness and product stage definitions
Experience as a product manager
SQL

Benefits

An opportunity to build something truly impactful to the world
Contribute to open source alongside world-class engineers
Competitive salary and equity package
Health, dental, and vision benefits
Flexible vacation policy

About the company

LiveKit is building the infrastructure layer for the agentic era of computing. The platform provides developers tools to build, test, deploy, scale, and observe AI agents in production.