Staff Product Manager, Telephony

The role

You will own the telephony roadmap and shape the direction of SIP trunking and LiveKit Phone Numbers. You will work with engineering leaders to manage product direction, customer needs, and product economics.

What you will do

• Own the telephony roadmap.
• Decide product compatibility for SIP to ensure straightforward connections.
• Extend LiveKit Phone Numbers globally with country coverage and regulatory footing.
• Understand how teams run phone-based agents in production using customer and data insights.
• Own pricing, packaging, and margin.

Required qualifications

• 8+ years in product management, at a senior or staff level.
• Substantial experience managing developer-facing products.
• Technical depth in protocols, media paths, latency, call quality, and failure modes.
• Experience owning a product where uptime and quality were core.
• Ability to influence through clarity, trust, and good judgment.
• Ability to write clearly and present well.
• Comfort with ambiguity.

Nice to have

• Built a telephony, CPaaS, SIP, or voice communications product that customers ran production call volume on
• Familiarity with SIP, RTP/SRTP, DTMF, voice codecs, and call transfer
• Experience working with carriers: interconnects, number provisioning and porting, and telecom regulation and compliance
• Background at a developer tools, infrastructure, or communications company
• Familiarity with voice AI, real-time communication, or contact center platforms
• Experience with usage-based pricing models and cost or margin optimization

Benefits

• Opportunity to build something impactful
• Contribute to open source alongside world-class engineers
• Competitive salary and equity package
• Health, dental, and vision benefits
• Flexible vacation policy

About the company

LiveKit is building the infrastructure layer for the voice-driven era of computing. Their platform powers voice AI applications for companies like OpenAI, xAI, Salesforce, Coursera, and Spotify.