Manager, Client Experience (HR Technology, HRIS/HCM)

The role

This person will own and operate human resources across various industries and company sizes. They will lead HRIS/HCM implementations and act as an internal expert on client HR tech stacks.

What you will do

• Administer and maintain the core HRIS platform including workflows, permissions, and data integrity
• Administer performance and engagement platforms for goals, reviews, and feedback cycles
• Manage system integrations across HRIS, performance, payroll, benefits, and other downstream tools
• Lead configurations for clients implementing new HCM systems including change management, module rollouts, and upgrades
• Build and maintain automated workflows to reduce manual HR admin
• Partner with People team leaders to translate process needs into system design
• Own HR data integrity, reporting, and audit readiness across systems
• Ensure HRIS practices meet federal, state, and local compliance requirements
• Deliver dashboards and reporting that support workforce planning and OKRs
• Optimize HR processes, policies, and systems for efficiency and compliance

Required qualifications

• 5+ years administering and implementing HRIS/HCM systems
• HR Generalist or HRBP background with broad exposure across the employee lifecycle
• Experience working directly with clients in consulting, professional services, PEOs, or agencies
• Hands-on administrator experience with a core HRIS platform (e.g., HiBob, Dayforce and/or Rippling)
• Hands-on administrator experience with a performance/engagement platform (e.g., Lattice)
• Strong systems thinking with the ability to troubleshoot integrations independently
• Excellent communication, stakeholder management, and advisory skills
• Comfort operating in a lean, fast-scaling environment with high ownership expectations

Nice to have

• HRIS and/or performance platform certification

About the company

livingHR is the remote-first, professional services "work agency" created to make work better. They partner with organizations to deliver human-centric, future-of-work-ready HR-managed services, professional services, and products.