Business Operations Manager

The role

You will drive growth and business performance across a group of businesses in the company's portfolio. You will own the P&L for the businesses you manage and be responsible for hitting financial and business targets.

What you will do

• Drive revenue growth through customer acquisition, retention, new offerings and lifetime value
• Carry out expansion plans for new locations and markets
• Manage costs by adjusting labor and making operations more efficient
• Improve the onsite experience to drive retention and frequency
• Use daily reporting to understand customer, conversion, program and labor metrics
• Turn insights into practical recommendations for operators
• Use data to support pricing, staffing and offering decisions
• Act as the main link between local operators and corporate shared services
• Support onboarding of newly acquired businesses
• Enforce safety standards and compliance across businesses

Required qualifications

• 5+ years of experience in operations, business analysis, consulting, finance or similar high-responsibility roles

Nice to have

• Prior multi-unit, consumer-facing “four-wall” experience in industries such as youth programming, education, quick-service or fast-casual restaurants, family entertainment, fitness, or similar locatio
• Highly self-sufficient and organized, able to balance and switch between multiple businesses
• Financially oriented
• A clear communicator who builds trust with operators
• A proactive problem-solver who is comfortable with both tactical tasks and bigger-picture challenges

About the company

The company owns and operates a growing portfolio of multi-location, consumer-facing businesses across the United States. It grows organically and through acquisition, partnering with founder-led businesses and local operators.