Business Operations Manager

The role

You will drive growth and financial performance across a group of businesses in the company's portfolio, owning the P&L for those businesses. You will work closely with local operators and with the company's shared services teams.

What you will do

• Grow revenue organically through customer acquisition, retention, new offerings and lifetime value
• Carry out expansion plans for new locations and markets from start to finish
• Adjust labor based on real-time trends and needs
• Make org structures and daily operations more efficient
• Manage and reduce expenses
• Improve the onsite customer experience and share best practices across the portfolio
• Use daily reporting to track customer, conversion, program, labor and efficiency metrics
• Turn insights into practical recommendations for operators
• Act as the main link between local operators and corporate shared services
• Support onboarding of newly acquired businesses and then manage them, including enforcing safety standards and compliance

Required qualifications

• 5+ years of experience in operations, business analysis, consulting, finance or similar high-responsibility roles
• Highly self-sufficient and organized, able to balance multiple businesses
• Financially oriented
• Clear communicator who builds trust with operators
• Proactive problem-solver comfortable with tactical tasks and bigger-picture challenges

Nice to have

• Prior multi-unit, consumer-facing four-wall experience in industries such as youth programming, education, quick-service or fast-casual restaurants, family entertainment, fitness, or similar location-

About the company

The company owns and operates a growing portfolio of multi-location, consumer-facing businesses across the United States, each keeping its own identity. It grows organically and through acquisition, supporting its businesses with centralized shared services.