Customer Success Manager

The role

You will own important customers from the moment they sign to ensure they migrate, go live, and grow. You will build workflows and automations in the product to drive adoption and manage retention, net revenue retention, and expansion.

What you will do

• Migrate customers onto Lightfield and get their business running on it quickly
• Build workflows and automations in the product
• Drive adoption across the whole team
• Identify where customers can get more from the platform to grow the account
• Own outcomes including retention, net revenue retention, and expansion

Required qualifications

• 4+ years in customer success, account management, or solutions consulting at a technical B2B product, carrying your own book and a number
• Owned accounts from onboarding through expansion
• Built automations, workflows, and integrations in products
• Turned around stalled or underused accounts
• Engage founders and VPs as a peer on their business
• Teach customers so they outgrow needing you
• First dedicated customer success hire on the team

Nice to have

• worked inside consumption or usage-based pricing

Benefits

• Competitive salary
• Meaningful early equity
• Health insurance (medical, dental, vision)
• 3 weeks of PTO
• 11 paid company holidays
• winter holiday break
• 3 months of paid family leave
• Wednesdays work from home
• Regular team dinners, events, offsites, and retreats
• 401k plan
• commuter stipend
• lunch stipend

About the company

Lightfield is reimagining CRM as a world model of a business. The team previously built Tome and brings experience from Llama, Instagram, Google, and Salesforce.