Senior Staff Portfolio Operations Manager

The role

Lead Product Operations for the Hospitality vertical for a six-month assignment, then move into a permanent cross-portfolio Business Operations role across Hospitality, Retail and Financial Services. Run portfolio reviews, build dashboards, and advise leaders on priorities and investment trade-offs.

What you will do

• Lead Product Operations for Hospitality during the initial six-month assignment
• Partner with Hospitality leaders on roadmap planning, priorities, dependencies and delivery risks
• Set planning and reporting cadences for progress, issues and decisions
• Lead portfolio reviews across Hospitality, Retail and Financial Services
• Build reporting and dashboards to assess investment performance
• Analyze results and root causes; recommend changes to priorities and investments
• Help leaders assess trade-offs across the three verticals
• Maintain visibility into roadmaps, dependencies and risks across verticals
• Set consistent go-to-market handoff processes across verticals
• Strengthen communication between Product and GTM teams

Required qualifications

• Significant experience in SaaS product development, Product Operations, Business Operations or a related field
• Understanding of product development lifecycles, roadmap planning and execution
• Experience managing complex programs or portfolios across multiple teams
• Strong analytical and financial acumen, including portfolio reporting, dashboards and financial models
• Ability to turn complex data into actionable recommendations
• Experience influencing senior leaders and stakeholders without formal authority
• Strong business judgment and problem-solving in ambiguous environments
• Experience improving operational processes, governance and ways of working in a complex technology organization
• Exceptional communication and stakeholder management skills
• Collaborative and empathetic approach to navigating competing priorities
• Must disclose criminal convictions; criminal record check is part of hiring

Benefits

• Flexible paid time off and remote work policies
• Equity options
• Pension plan contributions
• Training opportunities to grow skills and career
• Health and wellness credit
• Time off to volunteer and give back to the community
• Interest groups, employee-led networks and social committees, including sponsored sports teams
• Computer purchase program for a personal Macbook
• Enhanced parental leave
• Medical, dental, wellness, life and disability insurance
• RRSP plan and match
• Paid parental leave top-up

Before you apply

• Criminal record check is part of the hiring process; applicants must disclose any criminal convictions
• Candidates outside the Eastern Time Zone must adjust working hours to collaborate with EST-based teams
• Lightspeed uses AI-enabled tools in parts of recruitment; hiring decisions are made by recruiting and hiring teams

About the company

Lightspeed is a commerce platform founded in Montreal in 2005, dual-listed on the NYSE and TSX. It serves retail, hospitality and golf businesses in over 100 countries.