Strategic Account Manager – Enterprise Hospitality (Nice)

The role

You will be the main contact for Lightspeed's largest hospitality customers in France. You will grow their use of the product, manage relationships with senior stakeholders, and work with product, customer success, implementation and support teams.

What you will do

• Act as the main point of contact for the largest and most strategic hospitality customers
• Develop and execute strategic account plans for growth, retention and product adoption
• Increase product usage and grow Net Revenue Retention (NRR) across your portfolio
• Plan and lead quarterly business reviews and success plans
• Analyze usage data, go-live milestones and health scores to identify and mitigate risks early
• Build trusted relationships with C-level and operational stakeholders
• Collaborate with Product, Customer Success, Implementation and Support teams
• Collect customer feedback and share it with relevant teams

Required qualifications

• 3 to 5+ years of experience in Account Management or Strategic Customer Success in a B2B SaaS environment, ideally with enterprise customers
• Strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn)
• Strong sense of ownership; hands-on, data-driven, skilled in relationship management
• Experience managing complex, multi-level stakeholder structures, including C-level, operations and technical teams
• Fluent business-level French and English

Nice to have

• Experience in the hospitality, POS or hospitality tech industry

Benefits

• Lightspeed equity scheme
• Health & Wellness Credit of up to 400 EUR per year
• Mental health support through the Modern Health app
• People Experience benefit: work from almost anywhere in the world for 60 days a year
• Time off to volunteer and give back to your community
• Health insurance with attractive guarantee plans

Before you apply

• Lightspeed does not accept unsolicited resumes from recruitment agencies

About the company

Lightspeed is a cloud commerce platform founded in Montreal in 2005 and listed on the NYSE and TSX. It serves retail, hospitality and golf businesses in over 100 countries.