IT Support Specialist

The role

The IT Support Specialist II will support Lightspeed employees in the Netherlands through hardware and software provision. You will handle on/offboarding, maintain inventory, and provide technical support to end-users and executive leadership.

What you will do

• Be in charge of on/offboarding and ensure the provision and repatriation of IT equipment.
• Maintain accurate records of hardware and software inventory.
• Ensure office desks and conferencing rooms are functional and organized.
• Partner with Level 1 and 3 teammates to diagnose and troubleshoot main IT issues.
• Assist IT departments with basic configurations, initiatives, project involvement or monitoring.
• Provide technical support to end-users and executive leadership.
• Educate end-users on IT best practices and provide technical training.
• Ensure SOX compliance tasks are followed rigorously.
• Assist with routine IT maintenance tasks.
• Manage user access requests.

Required qualifications

• Associate's degree in IT or related field
• Good experience with MDM, ticketing system.
• Proficiency in Mac OS and Windows environments.
• 1 - 3 years of experience in IT Support.
• Strong troubleshooting and problem-solving skills.
• High attention to detail.
• Focus on outcomes.
• An ownership mindset towards projects and tasks.
• Excellent communication and customer service skills.
• Ability to work independently and within a team.

Nice to have

• Relevant certifications (e.g., CompTIA A+, Network+)
• Basic Networking Knowledge (VLAN, TCP, DHCP, IP/Mac addresses, switches and cable management)
• General knowledge of SOX Compliance is an asset

Benefits

• Equity options
• Contributions to your pension plan
• Training opportunities
• Health and wellness credit
• Time off to volunteer
• Interest groups, employee-led networks, social committees to sponsored sports teams
• Work from pretty much anywhere in the world for 60 days a year
• Office space in the heart of Amsterdam
• Multiple free lunches per week

About the company

Lightspeed develops unified POS-systems for retail, e-commerce, hospitality, and golf clubs. Founded in 2005, the company provides a cloud commerce solution to help merchants innovate and scale.