Billing Support Specialist

The role

You will support customers with subscription and invoice-related inquiries. You will work with the Global Billing Manager to ensure accurate and timely billing support.

What you will do

• Resolve billing and subscription inquiries from customers and internal teams
• Review, consolidate, and reconcile orders, contracts, invoices, and payments
• Handle terminations and outstanding payment inquiries
• Update and maintain accurate customer account information
• Assist in the coordination of hardware returns
• Ensure SLAs are met
• Document and track customer interactions in CRM systems
• Collaborate with internal teams to resolve customer issues
• Flag recurring issues, bugs, or inefficiencies
• Follow established processes and contribute feedback for improvements

Required qualifications

• Experience in a billing role
• Strong organizational and time management skills
• High attention to detail and accuracy
• Problem-solving mindset with the ability to follow structured processes
• Strong communication skills in English

Nice to have

• Experience with Salesforce and Zendesk
• Familiarity with SaaS or subscription-based environments
• Additional languages
• Interest in technology, retail, or hospitality industries

Benefits

• Flexible work environment
• Flexible paid time off and remote work policies
• Equity options
• Contributions to your pension plan
• Training opportunities
• Health and wellness credit
• Time off to volunteer
• Interest groups, employee led networks, social committees or sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave

Before you apply

• We conduct criminal record checks as part of our hiring process

About the company

Lightspeed is a commerce platform that helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Founded in Montréal in 2005, the company serves retail, hospitality, and golf businesses in over 100 countries.