Strategic Account Manager – Enterprise Hospitality (Lyon)

Lyon, Remote. Posted 2 days ago

The role

You will be the main point of contact for Lightspeed's largest hospitality customers in France. You will grow their use of the product, plan quarterly business reviews, and manage relationships with senior stakeholders.

What you will do

Act as the main point of contact for the largest and most strategic hospitality customers
Develop and execute strategic account plans to drive growth, retention, and product adoption
Increase product usage and grow Net Revenue Retention (NRR) across your portfolio
Plan and lead quarterly business reviews and success plans
Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early
Build trusted relationships with C-level and operational stakeholders
Collaborate with Product, Customer Success, Implementation, and Support teams
Collect customer feedback and share it with the relevant teams

Required qualifications

3–5+ years of experience in Account Management or Strategic Customer Success in B2B SaaS
Strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn)
Experience managing complex, multi-level stakeholder structures
Confident engagement with C-level, operations, and technical teams
Fluent business-level French and English

Nice to have

Experience in the hospitality, POS, or hospitality tech industry

Benefits

Lightspeed equity scheme
Health & Wellness Credit of up to 400 EUR per year
Mental health support through the Modern Health app
PX benefit to work from almost anywhere in the world for 60 days a year
Time off to volunteer
Health insurance with attractive guarantee plans

Before you apply

Recruitment agencies must be engaged in writing for a specific vacancy; unsolicited agency resumes will not be paid for

About the company

Lightspeed is a Montréal-founded commerce platform, dual-listed on the NYSE and TSX, serving retail, hospitality, and golf businesses in over 100 countries. The company says it was founded in 2005 and is committed to an inclusive workplace.