Key Account Manager (Ghent)

The role

You will develop, engage, and support enterprise customers in the hospitality segment. You will act as the primary contact for large hospitality customers in the Benelux region to drive growth and product adoption.

What you will do

• Act as the main point of contact for largest and most strategic hospitality customers
• Develop and execute strategic account plans to drive growth, retention, and product adoption
• Increase product usage and ensure Net Revenue Retention grows across the portfolio
• Plan and lead quarterly business reviews and success plans
• Analyze usage data, go-live milestones, and health scores to identify and mitigate risks
• Build relationships with C-level and operational stakeholders
• Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams
• Collect and share customer feedback to identify product gaps

Required qualifications

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment
• Strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn)
• Experience managing complex, multi-level stakeholder structures
• Fluent business-level French and English

Nice to have

• Dutch is a strong plus
• Experience in the hospitality, POS, or hospitality tech industry

Benefits

• Company car & fuel card
• Internet Allowance & WFH (150 Euro)
• Lightspeed equity scheme
• Health & Wellness Credit up to €400/year
• Mental Health Support through Modern Health App
• Work remotely from almost anywhere in the world for up to 60 days/year
• Volunteer time off
• Transit benefit
• Regular breakfast/lunches, drinks & snacks in the Ghent office

About the company

Lightspeed is a cloud commerce platform that helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Founded in Montréal in 2005, the company serves retail, hospitality, and golf businesses in over 100 countries.