Team Lead, Hospitality Sales

The role

You will lead a pod of Sales Development Representatives to achieve goals through inbound and outbound motions. You will also partner with the Sales Manager to strengthen sales excellence and deal execution across the Account Executive team.

What you will do

• Lead, motivate, and develop SDRs through coaching, call evaluations, and performance check-ins.
• Build and execute the inbound and outbound SDR plan and target lists.
• Leverage AI tools for account research, target maps, and prospect prioritization.
• Set, monitor, and coach to motion-specific KPIs.
• Train new hires and current team members on sales processes and product knowledge.
• Partner with the Sales Manager to drive sales excellence across the AE team.
• Help AEs progress and close deals through coaching and deal support.
• Support the Sales Manager in rolling out sales initiatives.
• Monitor and report on inbound and outbound pipeline and performance KPIs.
• Identify challenges and opportunities to improve sales performance and efficiency.

Required qualifications

• Relevant B2B sales experience
• Strong interest in technology sales leadership
• Technical aptitude to learn and communicate product value
• Excellent customer-service and phone skills
• Strong listening, verbal, and written communication
• Solid understanding of business development and sales best practices
• Data-driven approach to decision-making
• AI fluency
• Track record of meeting or exceeding sales targets
• Ability to thrive in a competitive, quota-driven environment
• Fluency in English
• Experience with Salesforce and knowledge of Mac OS X and iOS

Nice to have

• 1–2 years of coaching or team leadership experience
• French is a bonus
• Fluency in other languages
• Hospitality experience
• Bachelor’s degree

Benefits

• Flexible work environment
• Flexible paid time off and remote work policies
• Equity options
• Contributions to your pension plan
• Training opportunities
• Health and wellness credit
• Time off to volunteer
• Interest groups, employee led networks, social committees or sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave

About the company

Lightspeed is a cloud commerce platform that helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Founded in Montréal in 2005, the company serves retail, hospitality, and golf businesses in over 100 countries.