Collections Specialist (German Speaking) - (w/m/d)

The role

You will join the Finance team in a customer-facing role. You will primarily contact customers with overdue account balances to resolve past-due amounts.

What you will do

• Manage and follow up on delinquent portfolio accounts through calls and emails
• Drive timely resolution of past-due balances
• Identify, prepare, and forward accounts to collection agencies
• Maintain communication with collection agencies
• Generate and review reports in Excel and Google Sheets
• Assist in month-end closing processes for accounts receivable and payment discrepancies
• Monitor customer account details for non-payments or irregularities
• Provide customer service by responding to inquiries and resolving issues

Required qualifications

• Prior experience in collections, accounts receivable, or a related credit control role
• Fluent or native-level German
• Strong English spoken and written
• Proficiency in Excel and Google Sheets
• Proactive, results-driven approach to collections
• Attention to detail and accuracy in data entry and documentation
• Strong time management and ability to prioritise a portfolio of accounts
• Financial acumen and familiarity with financial regulations

Nice to have

• French is a strong plus
• Experience with Salesforce or similar CRM

Benefits

• Lightspeed equity scheme
• Health & Wellness Credit up to 400 EUR per year
• Mental Health Support through the Modern Health App
• Work from anywhere in the world for 60 days a year
• Subsidy to annual travel pass for public transport to the Berlin office
• Regular breakfast or lunches, drinks and snacks in the Berlin office

About the company

Lightspeed is a cloud commerce platform founded in 2005 in Montreal. The company serves retail, hospitality, and golf businesses in over 100 countries.