Manager, Outbound Account Executive - West Coast

The role

The Manager, Outbound Sales will manage a team of Account Executives supporting the West Coast Territory. You will lead a team responsible for the full sales cycle and drive new customer acquisition across a targeted account base.

What you will do

• Lead and manage a team of Account Executives responsible for the full sales cycle
• Own segment-level pipeline, forecast accuracy, and monthly/quarterly MRR targets
• Manage overall pipeline health and drive execution against KPIs
• Collaborate with SDR leadership for lead-to-deal handover
• Hire, coach, and develop a high-performing team of Account Executives
• Partner with enablement teams to design and deliver onboarding programs
• Drive ongoing skill development through coaching and feedback
• Refine and optimize current sales processes and tools
• Work cross-functionally with Sales Ops, Marketing, Enablement, and Product
• Analyze sales forecasts, call volume, and pipeline health

Required qualifications

• Minimum 2 years of experience managing Account Executives in an outbound or full-cycle sales environment
• Ability to own a segment or territory from pipeline generation through close
• Experience working cross-functionally to identify and resolve process gaps
• Ability to onboard, coach, and develop sales reps
• Proficiency with Salesforce, Outreach, or comparable sales engagement platforms
• Tech-savvy
• Entrepreneurial and agile mindset
• Proficiency in English

Nice to have

• Experience with Retail or Hospitality point-of-sale systems

Benefits

• Flexible work environment
• Flexible paid time off and remote work policies
• Equity options
• Contributions to your pension plan
• Training opportunities
• Health and wellness credit
• Time off to volunteer
• Interest groups, employee led networks, social committees or sponsored sports teams
• Computer purchase program for personal Macbook
• Enhanced parental leave
• Medical, dental, wellness, life and disability insurance
• RRSP plan and match, paid parental leave top-up

About the company

Lightspeed is a commerce platform that helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Founded in Montréal in 2005, the company serves retail, hospitality, and golf businesses in over 100 countries.