Senior Sales Coordinator (m/f/d) – Berlin (German-speaking)

The role

You will act as the strategic operational backbone for the Account Management team. You will take end-to-end ownership of complex account workflows and streamline standardized processes across the department.

What you will do

• Take end-to-end operational responsibility for critical major client accounts
• Coordinate complex hardware processes, international account interfaces, and location expansion rollouts
• Investigate and solve complex account discrepancies to shield management resources
• Serve as a centralized subject matter expert for high-friction operational procedures
• Identify operational bottlenecks and implement standardized procedures
• Partner with GTM Operations, technical support, and international teams
• Drive strategic project milestones and maintain communication channels on major enterprise projects

Required qualifications

• Solid experience in a senior administrative, sales operations, or account coordination role
• Ability to independently own complex, high-stakes tasks end-to-end
• Advanced capability to untangle complex system errors and audit manual discrepancies
• Excellent verbal and written communication skills in both German and English
• Ability to act as a supportive reference point for peer Account Managers
• Bachelor’s degree in Business, Administration, or a related field (or equivalent practical experience)

Nice to have

• Experience within a fast-paced SaaS or tech environment

Benefits

• Work remotely from anywhere in the world for up to 60 days per year
• Hybrid working model
• Stock Options via the Lightspeed Stock Option Program
• €400 Health & Wellness Budget
• Access to mental health resources through the Modern Health app

About the company

Lightspeed is a cloud commerce platform that helps merchants innovate and scale. Founded in 2005, the company serves retail, hospitality, and golf businesses in over 100 countries.