Legal Operations & Automations Manager

The role

The Legal Operations & Automations Manager will act as the primary architect of the legal tech stack, internal processes, and AI/automation initiatives. You will partner with legal counsel, IT, Sales, and RevOps to transform manual tasks into automated workflows.

What you will do

• Conduct process-mapping of daily legal team activities to identify automation opportunities.
• Prioritize automation initiatives based on business value, risk reduction, and stakeholder impact.
• Design and test end-to-end automated workflows using tools like Spellbook, IronClad and Glean.
• Build custom intake forms, conditionally routed approvals, and automated document generation templates.
• Create reusable templates and automation libraries.
• Document processes clearly for maintainability.
• Develop prompt best practices and playbooks for AI usage.
• Partner with lawyers, paralegals, and business stakeholders to gather requirements and ensure adoption.
• Establish and monitor automation performance by tracking KPIs.
• Drive a culture of process-driven thinking and champion best practices in documentation and governance.

Required qualifications

• 2-5 years combined experience in legal operations, systems engineering, process improvement, systems implementation, or automation development
• Proven track record of designing, building, and configuring workflow automations and integrations
• Familiarity with modern AI tools and prompt engineering
• Excellent cross-functional communication
• Strong analytical thinking and problem-solving skills
• Ability to prioritise and manage competing demands in a fast-paced environment
• Experience with coaching, teaching, and enabling colleagues and stakeholders
• Fluency in English as a working language

Nice to have

• Prior experience at a high-growth SaaS or technology company
• Hands-on experience with legal tech tools such as Ironclad, Spellbook, Glean, CoCounsel, or Harvey
• Background in data analytics, reporting dashboards, and/or CRM/ERP integrations (e.g., Salesforce)

Benefits

• Flexible work environment
• Flexible paid time off and remote work policies
• Equity options
• Contributions to your pension plan
• Training opportunities
• Health and wellness credit
• Time off to volunteer
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave
• Medical, dental, wellness, life and disability insurance
• RRSP plan and match, paid parental leave top-up

About the company

Lightspeed is a cloud commerce platform that helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Founded in Montréal in 2005, the company is dual-listed on the NYSE and TSX.