Head of Technical Program Management, Applied AI

The role

You will lead project execution, customer outcomes, and delivery excellence for the Applied AI practice. You will build technical program management capabilities, manage a delivery organization, and partner with AI research labs.

What you will do

• Serve as the single point of accountability for customer outcomes across all Applied AI programs.
• Recruit, mentor, and scale a team of TPMs and project managers.
• Own capacity planning, staffing, and resource allocation.
• Standardize intake, scoping, kickoff, quality control, reporting, and close-out.
• Act as executive partner and delivery sponsor for key frontier AI lab relationships.
• Partner with Research to standardize quality control across delivery.
• Manage the expert and vendor workforce.
• Design, build, and optimize scalable program frameworks for text, image, video, and audio modalities.

Required qualifications

• 10+ years in delivery, operations, or program leadership.
• 5+ years managing managers or multi-team delivery organizations.
• Proven ownership of a large, customer-facing delivery portfolio with accountability for SLAs, quality, and margin.
• 5+ years of direct people management experience building and scaling TPM, Product, or Engineering teams.
• Deep, hands-on understanding of the modern AI landscape including LLMs, multimodal models, training/inference pipelines, and complex dataset diversity.
• Hands-on experience delivering AI training data, human data, LLM evaluation, annotation, or localization programs at scale.
• Demonstrated ability to build operating systems in high-velocity startup environments.
• Comfortable using SQL, spreadsheets, or BI tools.
• Excellent business acumen, executive presence, and communication style.
• B.S. or M.S. in Computer Science, AI, or a related technical field with 12+ years of industry experience (or Ph.D. with 8+ years).

Nice to have

• Experience at an AI data, human data, or language services company, or delivering for frontier AI labs.
• Experience leading globally distributed teams across time zones.
• Familiarity with Python and modern program tooling (e.g., Linear, Jira, custom analytics).
• Fluency in multiple human languages.

Benefits

• Competitive salary
• Equity
• Benefits package
• Opportunity to work with cutting-edge AI technology
• Dynamic and collaborative work environment
• Significant opportunities for professional growth and development

About the company

LILT is a machine learning company founded in 2015 that uses AI, machine translation, and human-in-the-loop expertise to translate content. The company aims to make the world's information accessible to everyone regardless of language.