Senior Product Manager, Translation Quality & Platform

The role

This person will improve translation quality, the expert and linguist experience, and customer-facing analytics. They will own the roadmap and delivery for AI Review, AI QA, and reporting experiences on the LILT platform.

What you will do

• Own the roadmap, tradeoffs, and delivery sequencing for translation quality, expert experience, and customer reporting.
• Lead product delivery for AI Review and AI QA from problem definition through release.
• Define product evaluation questions and acceptance criteria for quality measurement.
• Own the product roadmap and reporting experience for customer-facing analytics.
• Improve tools and experiences used by experts to review and deliver translations.
• Lead technical conversations and act as a product point of contact for customers.
• Write product requirements documents, acceptance criteria, and UAT plans.
• Take ownership of selected broader Platform initiatives as capacity allows.

Required qualifications

• Demonstrated ability to use AI and agentic workflows to accelerate discovery, evaluation, analysis, requirements, documentation, and troubleshooting.
• Ability to write and test prompts, run analyses, and build lightweight prototypes or tools.
• Experience measuring AI features using test sets, precision and recall, acceptance rates, latency, cost, and error scoring.
• Comfortable with SQL or similar tools, defining metrics, and turning customer reporting needs into data requirements.
• Understanding of linguist workflows, review stages, and quality programs.
• Ability to prioritize a multi-customer backlog and write clear specifications.
• Ability to lead discovery and troubleshooting directly with enterprise customers.

Nice to have

• Background in localization production, operations, or language quality, including MQM and terminology management.
• Experience with embedded analytics or BI tools in a B2B SaaS product.
• Experience supporting AI features in high-assurance or regulated environments.
• Experience with platform product work, such as admin settings, user permissions, APIs, or account structures.
• Experience introducing AI-enabled operating practices across product and engineering teams.

About the company

LILT is a machine learning company that uses AI, machine translation, and human-in-the-loop expertise to translate content. The company aims to make the world's information accessible to everyone regardless of language.