Director of Quality

The role

The Director of Quality will own the end-to-end quality system including standards, audit, compliance, and the roadmap for Quality Agents. You will manage quality at scale across AI, language models, and human verification to move the function from reactive to proactive.

What you will do

• Lead structured continuous improvement across the Localization business
• Write and maintain quality guidelines and error typologies
• Design sampling plans and quality scorecards
• Own a proactive quality metrics framework
• Strengthen quality controls across review, delivery and follow-through
• Partner with Product and Engineering to automate checks and escalation
• Own quality measurement including scoring methods and quality targets
• Drive quality management for every programme
• Define and build LLM-based Quality Agents
• Own the roadmap for Quality Agents

Required qualifications

• Significant experience running quality systems, including leading audits, compliance programmes, and writing and maintaining processes and procedures
• Experience managing quality for work where the output is partly subjective and delivered by expert teams
• Hands-on experience designing and building LLM-based agents
• Experience leading structured CI (RCA, CAPA, KPI reviews)
• People leadership experience leading and developing quality teams
• Customer advisory and cross-functional partnership experience
• Experience working hands-on with quality data (spreadsheets, BI tools, SQL)

Nice to have

• Quality certifications such as Six Sigma
• Background in localisation, translation or language services
• Experience in customer-facing quality roles for enterprise accounts
• Research and Product collaboration track record

About the company

LILT is a machine learning company founded by former Google researchers to build better enterprise translation technology. The company uses AI, machine translation, and human-in-the-loop expertise to make information accessible regardless of language.