Program Manager, Life Sciences

The role

The Life Sciences Program Manager provides program management for a portfolio of complex accounts. This person implements service delivery strategies to meet SLAs and drives cross-functional initiatives.

What you will do

• Produces competitive quotations including scoping for Life Sciences services
• Drives implementation and testing of technical production workflows
• Monitors and controls production team performance against KPIs
• Directs tasks for production resources to meet KPIs and customer SLAs
• Reports internally and externally on production metrics and performance
• Communicates with client contacts, local colleagues, freelancers and internal teams
• Manages production escalations and drives RCA and CAPA to completion
• Conducts post-mortems on key account initiatives
• Implements process and workflows
• Leads the account portfolio team and identifies training opportunities

Required qualifications

• 5+ years’ related experience managing Life Sciences localization programs for pharmaceutical, biotech, CRO or medical device clients
• Experience in Risk Management, RCA and CAPA procedures in GxP environments
• Working knowledge of Life Sciences translation workflows
• Familiarity with quality standards and regulations relevant to Life Sciences translation (e.g., ISO 17100, ISO 13485, ICH GCP, EU MDR/IVDR, 21 CFR Part 11)
• Experience supporting client and regulatory audits and maintaining audit-ready documentation
• Excellent client-facing and internal communication skills
• Solid organizational skills
• Meticulous attention to detail
• Multitasking skills
• Analytical and organized problem solving abilities
• Able to meet deadlines and work under pressure

Benefits

• Leading tools
• Global collaboration
• Growth opportunities

Before you apply

• Candidates must be based in the United States

About the company

LILT is a machine learning company that uses AI, machine translation, and human-in-the-loop expertise to translate content. The company aims to make the world's information accessible to everyone regardless of language.