Subject Matter Expert – Retail Trade & Store Operations (English/Indonesian) – Remote

The role

You will create and review realistic scenarios for an AI benchmarking project focused on Indonesian retail and consumer-facing environments. This involves designing retail trade scenarios, adapting evaluation rubrics, and reviewing AI and human-generated responses.

What you will do

• Design realistic Retail Trade scenarios in Indonesian or English grounded in Indonesian operational contexts
• Adapt structured evaluation rubrics for operational problem-solving, customer interactions, retail decision-making, and compliance-related tasks
• Review AI and human-generated responses for factual accuracy, policy compliance, customer service quality, and operational realism
• Contribute to gold standard solutions reflecting best practices across Indonesian retail, pharmacy, and commercial operations

Required qualifications

• Native-level Indonesian
• Strong professional English proficiency
• 5+ years of professional experience in Retail, Store Operations, Pharmacy Operations, Commercial Management, Loss Prevention, or Retail Investigations
• Background in one or more relevant roles: Retail Sales Supervision, Store or Operations Management, Pharmacist or Pharmacy Operations, Retail Security, Loss Prevention, Fraud Investigation, Customer E
• Strong understanding of customer service workflows, retail operations, compliance procedures, inventory management, and Indonesian retail environments

Benefits

• Work when you want, as much or as little as you want
• Competitive rates
• Prompt payments
• Access to diverse, innovative projects

Before you apply

• Not ideal as a full time job or primary income source
• Work availability fluctuates with project demand
• As a 1099 contractor, you won't receive benefits such as health insurance, paid time off, or retirement contributions
• Hours are not guaranteed
• Requires reliable availability and commitment

About the company

Lilt provides multilingual AI and human-verified services to Enterprises, Governments, and AI Developers around the world. Their mission is to make the world's information available to everyone, no matter the language they speak.