Subject Matter Expert – Retail Trade & Store Operations (English/Bengali) – Remote

India (Remote). Posted 5 months ago

The role

Subject Matter Experts will create and review realistic scenarios for an AI benchmarking project focused on Indian retail and consumer-facing environments. You will design scenarios, adapt evaluation rubrics, and review AI and human-generated responses for accuracy and realism.

What you will do

Design realistic Retail Trade scenarios in Bengali or English grounded in Indian operational contexts
Adapt structured evaluation rubrics for operational problem-solving, customer interactions, retail decision-making, and compliance-related tasks
Review AI and human-generated responses for factual accuracy, policy compliance, customer service quality, and operational realism
Contribute to gold standard solutions reflecting best practices across Indian retail, pharmacy, and commercial operations

Required qualifications

Native-level Bengali
Strong professional English proficiency
5+ years of professional experience in Retail, Store Operations, Pharmacy Operations, Commercial Management, Loss Prevention, or Retail Investigations
Background in one or more relevant roles: Retail Sales Supervision, Store or Operations Management, Pharmacist or Pharmacy Operations, Retail Security, Loss Prevention, Fraud Investigation, Customer E
Strong understanding of customer service workflows, retail operations, compliance procedures, inventory management, and Indian retail environments

Benefits

Work when you want, as much or as little as you want
No fixed hours, no check-ins, no micromanaging
Competitive rates
Prompt payments
Access to diverse, innovative projects

Before you apply

Not ideal as a full time job or primary income source
Work availability fluctuates with project demand
As a 1099 contractor, you won't receive benefits such as health insurance, paid time off, or retirement contributions
Hours are not guaranteed
Requires reliable availability and commitment

About the company

LILT delivers multilingual AI and human-verified services to Enterprises, Governments, and AI Developers around the world. Their mission is to make the world's information available to everyone, no matter the language they speak.