Customer Success Manager, APAC

The role

You will manage relationships with top customers in the APAC region. You will onboard new customers, deliver support and enablement, and advocate for customer needs to drive satisfaction and retention.

What you will do

• Develop and maintain strong relationships with key stakeholders at Linear’s largest customers in APAC
• Act as the primary point of contact for customer inquiries, concerns, and feedback
• Become a product expert and help customers use Linear to drive business outcomes
• Drive customer onboarding and training on Linear’s features and best practices
• Expand the usage and adoption of Linear within accounts
• Advocate for customer needs internally by collaborating with product, sales, and support teams

Required qualifications

• 5+ years relevant work experience in a technical customer-facing role
• SaaS and start up experience a must
• Comfortable working and adapting in a fast paced and flexible environment
• Strong organizational and time management skills
• Ability to handle multiple tasks and prioritize effectively
• Excellent verbal and written communication skills

Nice to have

• Previous experience working with product + engineering teams and/or developer tools

Benefits

• Competitive salary and equity
• Employee-friendly equity terms including early exercise in the US and extended exercise windows
• Daily meal and coffee stipend on every workday
• Paid co-working space or desk
• Health coverage (based on country requirements)
• 5 weeks paid vacation, plus local statutory holidays
• 4 months paid parental leave
• Paid month off after 4 years & every 2 years thereafter
• Regular team events and off-sites

About the company

Founded in 2019, Linear is a platform for more than 50,000 companies to plan, build, and ship products. The team is distributed across North America, Europe, and Australia.