Product Manager - Post-Sales and Costumer Value

Munich Office. Posted 21 days ago

The role

You will connect customer environments with product improvements to ensure enterprise AI agents are adopted and deliver value. You will work with implementation, customer success, and engineering teams to identify adoption barriers and turn learnings into scalable improvements.

What you will do

Drive customer adoption with Implementation and Customer Success teams
Identify recurring implementation challenges, configuration issues, and product gaps
Analyze usage, adoption, automation rates, workflow completion, and time-to-value
Establish regular feedback loops with users, implementation teams, and engineers
Translate customer challenges into evidence-based recommendations for product improvements
Own and improve product and implementation knowledge base, playbooks, and internal AI knowledge systems
Identify expansion opportunities to increase customer value, retention, and account expansion
Validate whether product improvements lead to better adoption and measurable customer value

Required qualifications

2+ years of experience in Product Management, Implementation, Customer Success, Solutions Consulting, or a comparable role
Experience in a fast-moving B2B SaaS startup or scale-up, ideally serving enterprise customers
Direct exposure to post-sales customer journeys, including implementations, adoption, retention, or expansion
Strong technical understanding and experience collaborating closely with engineering teams
Familiarity with AI and LLM-based products, including their capabilities and limitations
Analytical skills and the ability to independently evaluate usage data, identify patterns, and recommend improvements
Strong communication skills in English
A hands-on, customer-first mindset with a strong sense of ownership
Experience using AI tools to work more efficiently and solve problems

Nice to have

German is a plus
Experience in procurement is a plus

About the company

Lio builds the AI workforce for procurement, creating AI agents that automate complex workflows for large enterprises. The company is backed by a16z and Y Combinator.