Founding Customer Strategy Lead, Austin

The role

You will own the customer journey post-sale by managing onboarding, adoption, retention, and growth. You will serve as the primary contact for key accounts and partner with sales to identify expansion and renewal opportunities.

What you will do

• Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
• Serve as the primary day-to-day contact for key accounts.
• Partner with sales to identify expansion and renewal opportunities.
• Provide proactive guidance and support to maximize customer value.
• Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
• Develop and refine customer success playbooks as we scale.

Required qualifications

• 4-8 years of professional experience.
• Strong relationship-building, communication, and organizational skills.
• Self-starter comfortable with ambiguity and fast-paced environments.
• Ability to work in office 5 days/week.

Nice to have

• Experience in a customer-facing position
• Experience with research, insights, or AI products

About the company

Listen Labs is an AI research platform acquired by Salesforce in 2026 and is being incubated within Salesforce AI Labs. The platform conducts in-depth interviews and delivers executive-ready insights.