Head of Customer Marketing

San Francisco, New York. Posted 4 months ago

The role

You will build and grow the customer community for an AI research platform. You will create customer experiences through events, networking, and peer learning while building a customer reference program to support sales.

What you will do

Own and grow Listen's customer community across key personas
Create community experiences through events, networking, peer learning, and programming
Build trusted relationships with customers
Identify customers to share their experiences
Design customer-facing experiences including dinners, webinars, panels, and community rituals
Partner with Sales to build and manage a customer reference program
Work with Sales, Customer Success, and Marketing to identify advocates
Measure and scale programs that create engagement, advocacy, and sales support

Required qualifications

Min. 5+ years in B2B SaaS customer marketing, community, advocacy, lifecycle, field/customer programs, or related roles
Enterprise exposure is important
Startup hustle is required
Experience in B2B SaaS
Comfortable operating as a senior IC in an early-stage environment

Nice to have

Built or managed a customer community, executive community, advocacy program, reference program, customer advisory board, or customer events program
Worked closely with enterprise customers and know how to engage senior stakeholders

Benefits

Full medical, dental, and vision
FSA/HSA and life insurance
Meaningful equity ownership
Annual Learning Stipend for books, courses, conferences, coaching, language lessons
Annual Wellness Stipend for gym memberships, race fees, massages, ergonomic gear
Monthly Stipend for AI tools
Private chef serves lunch and dinner in our SF office
Daily meal credit for NYC and London teams
Take-what-you-need vacation policy
Company offsites and annual holiday party

About the company

Listen Labs is an AI research platform that conducts in-depth interviews and delivers executive-ready insights. It is backed by $100M in total funding and serves teams at brands like Google, Microsoft, and Nestlé.