Insights Strategist

The role

You will partner with product, research, and marketing leaders to translate data into decisions. You will build relationships, lead onboarding, and analyze qualitative and quantitative data to create insight briefs and dashboards.

What you will do

• Build trusted relationships with product, research, and insights leaders
• Lead onboarding and training sessions to ensure customers understand and adopt the platform
• Analyze qualitative and quantitative data
• Distill patterns and create insight briefs, dashboards, and presentations
• Identify opportunities to deepen usage and expand to new teams
• Shape how customers measure success
• Collaborate with Product, Engineering, and Sales teams to influence roadmap priorities
• Balance high-quality craft with rapid iteration and experimentation

Required qualifications

• 5+ years of experience in client-facing insights, strategy, research, or customer success roles
• Skilled at analyzing data and telling stories that inspire action
• Comfortable working across qualitative and quantitative inputs
• Strong communicator who can simplify complex ideas
• Curious, analytical, and focused on helping customers succeed
• Thrives in ambiguity and fast-changing environments

About the company

Listen Labs is an AI research platform acquired by Salesforce in 2026 and is being incubated within Salesforce AI Labs. It helps companies understand customers through AI-conducted interviews and conversation analysis.