Insights Analyst

The role

You will analyze qualitative and quantitative data to create insights briefs and presentations. You will partner with product, research, and marketing leaders to translate insights into decisions using the Listen platform.

What you will do

• Analyze qualitative and quantitative data
• Ensure quality assurance
• Support the creation of insights briefs and presentations
• Become an expert on the Listen platform
• Advocate for best practices, quota structure, and platform utilization
• Identify opportunities to utilize the platform to address customer needs
• Support team members with onboarding new customers
• Supplement training and help customers troubleshoot within the platform
• Identify opportunities for process, workflow, and product improvements
• Collaborate with internal teams to influence roadmap priorities

Required qualifications

• 2-5 years of experience in client-facing market research or insights roles
• Intrinsically motivated with a high attention to detail and organizational skills
• Comfortable working across qualitative and quantitative inputs
• Strong communicator who can simplify complex ideas and work across teams
• Curious, analytical, and relentlessly focused on helping customers succeed
• Thrives in ambiguity and fast-changing environments

About the company

Listen Labs is an AI research platform acquired by Salesforce in 2026 and is being incubated within Salesforce AI Labs. The platform conducts interviews and analyzes conversations to deliver insights.