GTM Delivery Lead, North America

The role

The GTM Delivery Lead leads the North America forward-deployed creative team operations. This team works with prospective and current partners during presales, paid trials, and enterprise agreements to demonstrate production value.

What you will do

• Leads operations for the North America forward-deployed creative team.
• Define operational standards for how engagements are scoped, staffed, executed, and closed.
• Build capacity planning and resource allocation frameworks.
• Identify new tools or platforms to improve communication and streamline work.
• Report on team performance metrics and review cadences.
• Partner with the sales team to structure paid trial engagements.
• Ensure the North American forward-deployed team delivers high-quality proof-of-concept work.
• Provide senior oversight or direct involvement on complex or high-priority engagements.
• Manage handoffs between pre-sales delivery and post-sales implementation.
• Engage directly with client creative, production, and technical leadership.

Required qualifications

• Deep familiarity with creative and production workflows.
• Experience managing cross-functional delivery teams.
• Ability to build consistent, scalable processes across a high-volume pre-sales and support function.

About the company

Luma's mission is to build unified general intelligence that can generate, understand, and operate in the physical world. They believe multimodality is critical for intelligence.