Senior Customer Success Manager (German speaking)

The role

You will own a portfolio of high-value enterprise accounts to grow platform usage and expansion. The role involves commercial ownership, product usage, and customer strategy within an early post-sales organization.

What you will do

• Own a portfolio of strategic enterprise accounts for expansion and long-term growth
• Find and execute opportunities to grow usage across teams, geographies, and use cases
• Build multi-threaded relationships across technical, operational, and executive stakeholders
• Own and interpret usage data to spot trends, spikes, and drop-offs
• Turn usage insight into proactive growth strategies
• Partner with product and engineering to unlock new use cases and clear adoption blockers
• Lead account planning, expansion strategy, and commercial conversations
• Contribute to renewals

Required qualifications

• 5–10+ years in Strategic Account Management, Enterprise Sales, or commercial Customer Success in SaaS, AI, or enterprise tech
• A track record of driving expansion and growth in large, complex accounts
• Strong commercial mindset and comfort working with data, dashboards, and usage metrics
• Ability to navigate and influence stakeholders across large organisations
• Proactive ownership and comfort in fast-moving, ambiguous environments
• Native or fluent German required for the German-speaking roles

Nice to have

• Experience with usage-based or API-driven products
• Background in AI, data platforms, developer tools, or creative technology
• Experience working with technical stakeholders such as engineering or product teams
• Experience scaling accounts in high-growth startups

About the company

Luma's mission is to build unified general intelligence that can generate, understand, and operate in the physical world. They believe multimodality is critical for intelligence.