Senior Support Engineer

The role

You will own, maintain, and improve customer workflows in production operations. You will triage escalations and make small improvements to executable AI automations.

What you will do

• Own ongoing support and maintenance for production workflows
• Triage and resolve escalations
• Make small improvements and fixes directly
• Build deep working knowledge of complex customer environments
• Collaborate with Forward Deployed Engineers and product to flag patterns or recurring issues
• Communicate clearly and consistently with customers on the status of issues and fixes

Required qualifications

• Proven track record of owning and resolving technical issues in a production environment
• Solid fundamentals in software engineering
• Fluency to read code and make small fixes
• Strong communication skills
• Ability to earn trust working closely with engineers day to day
• Attention to detail
• First-principles approach to diagnosing issues in complex, real world systems
• Experience supporting software in a customer facing, mission critical setting

About the company

Luminai automates manual handoffs and deploys end-to-end workflows to improve healthcare processes. The company has raised $60M in funding and is backed by investors including Peak XV Partners, Define Ventures, General Catalyst, and Y Combinator.