Business Process Manager

The role

The Senior Business Process Manager will design, automate, and improve business processes across operational domains. This role partners with various functions to ensure processes are designed for scale and resilience.

What you will do

• Lead the design, documentation, and governance of business process maps.
• Conduct structured process discovery sessions using interviews, observation, and data analysis.
• Develop future-state process architectures for hardware-software hybrid product portfolios.
• Produce and maintain process artifacts including SIPOC diagrams, swim-lane maps, and SOPs.
• Ensure process designs incorporate regulatory, export, trade, and audit requirements.
• Define automation opportunity cases including RPA, workflow orchestration, and AI-assisted applications.
• Partner with IT and platform owners to translate requirements into functional specifications.
• Serve as the business-side process owner for automation initiatives.
• Establish monitoring frameworks and KPI dashboards to measure automation performance.
• Apply structured problem-solving methodologies to diagnose systemic process failures.

Required qualifications

• Bachelor’s degree in Industrial Engineering, Systems Engineering, Operations Management, Business Administration, or a closely related technical or quantitative discipline.
• 8 or more years of progressive experience in business process management, operational excellence, or management consulting roles within a technology company or similarly complex enterprise environment
• Demonstrated ability to lead full lifecycle process improvement and automation initiatives.
• Expert-level proficiency in process modeling standards and tools (BPMN 2.0, Visio, Lucidchart, Miro, or equivalent).
• Hands-on experience working within or alongside enterprise systems including ERP (SAP, Oracle), CRM (Salesforce), ITSM (ServiceNow), PLM (Agile, Arena), and QMS (Arena) platforms.
• Proven track record of delivering quantifiable operational outcomes in manufacturing or supply chain contexts.
• Strong project and program management capabilities.
• Exceptional written and verbal communication skills with ability to influence at the senior director and VP level.

Nice to have

• Master’s degree in Engineering, Operations Research, Business Administration (MBA), or related field.
• Lean Six Sigma Black Belt certification or equivalent.
• Hands-on experience with process automation platforms such as UiPath, Blue Prism, Appian, MuleSoft, or comparable RPA and workflow orchestration tools.
• Experience with AI/ML-augmented process applications.
• Familiarity with hardware product development and NPI processes.
• Exposure to global manufacturing operations, contract manufacturing relationships, or outsourced supply chain models in the networking, semiconductor, or enterprise technology sectors.
• Experience operating within an ISO 9001, IATF 16949, or CMMI-governed quality management environment.

Benefits

• Competitive salary
• Meaningful equity
• Comprehensive health, dental, and vision coverage
• Flexible time off policy
• Opportunity to work on cutting-edge technology shaping AI infrastructure
• Collaborative, high-caliber engineering environment

About the company

Lumilens is building photonics infrastructure to power AI supercomputing. The company is a well-funded startup backed by Mayfield.