IT Specialist Intern

The role

The IT Specialist Intern serves as a first point of contact for end-user technical support. You will focus on Helpdesk T1 and T2 support, device troubleshooting, onboarding and offboarding, and hardware asset management.

What you will do

• Serve as a first point of contact for T1 and T2 Helpdesk support across macOS, Windows, and Linux environments.
• Assist with device imaging, configuration, and deployment using MDM platforms such as Jamf and Intune.
• Support user onboarding and offboarding processes including account provisioning and deprovisioning in Microsoft Entra.
• Troubleshoot L1 and L2 connectivity issues including Wi-Fi, VPN, and basic VLAN-related problems.
• Assist with hardware asset management, inventory tracking, asset tagging, and lifecycle documentation.
• Support conference room AV equipment maintenance.
• Create and maintain Helpdesk documentation, runbooks, and knowledge base articles.
• Collaborate with full-time IT team members on endpoint management, identity and access management, SaaS administration, and security.

Required qualifications

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Information Systems, or a related field.
• Foundational understanding of operating systems including macOS, Windows, or Linux.
• Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
• Strong communication and interpersonal skills.
• Eagerness to learn, take initiative on Helpdesk tasks, and collaborate effectively with full-time IT team members.

Nice to have

• Prior Helpdesk, IT support, or customer-facing technical support experience through an internship, part-time role, volunteer experience, or similar hands-on environment.
• Familiarity with an MDM platform such as Jamf, Intune, or Kandji.
• Experience with Google Workspace, Slack, or Zoom administration.
• Basic scripting knowledge in Python, Bash, or PowerShell for automating routine IT tasks.
• Familiarity with identity and access management concepts such as SSO, MFA, and user lifecycle management.
• Experience in a regulated environment or awareness of data privacy best practices, including HIPAA or PII handling.

Benefits

• Competitive salary commensurate with experience
• Comprehensive benefits package including health insurance
• Professional development opportunities and certification support
• Access to cutting-edge technology and cloud platforms
• Collaborative work environment with cross-functional teams

About the company

Lumilens is building photonics infrastructure for AI supercomputing. It is a well-funded startup backed by Mayfield.