Lumilens
IT Specialist
Bengaluru, India. Posted 2 months ago
The role
This person will provide L1/L2 desktop support for Windows and macOS environments. They will also contribute to basic network operations and Microsoft Azure / M365 administration.
What you will do
- Provide L1/L2 desktop support for Windows 10/11 and macOS
- Laptop provisioning, imaging, configuration and lifecycle management
- Troubleshoot hardware, software, peripherals, printers and AV equipment
- Manage software installations, patch management and OS updates
- Support onboarding and offboarding
- Maintain IT asset inventory and track hardware/software licenses
- Manage basic LAN/Wi-Fi connectivity troubleshooting
- Support VPN client configuration and remote access
- Coordinate with regional Network Engineer for escalations
- Manage M365 user accounts, licenses and groups via Microsoft Entra ID
Required qualifications
- Diploma / B.E. / B.Tech in IT, Computer Science, or related field
- 5–8 years of hands-on IT support and systems administration experience
- Proven experience supporting both Windows and macOS in a corporate environment
- Strong English communication — verbal, written, and documentation skills
- Ability to manage multiple priorities and work independently in the Bangalore office
- Strong troubleshooting (Group Policy, registry, event logs)
- System Preferences, MDM enrolment, iCloud and keychain management (macOS)
- Laptop repair, RAM/SSD replacement, peripheral setup
- Experience with ITSM/Ticketing tools (ServiceNow, Freshdesk, Jira Service Desk, or equivalent)
- Imaging and deployment (SCCM, Intune, Autopilot, MDT)
- Antivirus/EDR (CrowdStrike, Defender for Endpoint, or equivalent)
- TCP/IP, DNS, DHCP, VLANs — conceptual and operational understanding
Nice to have
- Microsoft certifications: MS-900, MD-102, AZ-900, or equivalent
- Experience in a manufacturing or technology company (multi-site environment)
- Familiarity with Lumilens tools: ERP, Slack/Teams, SharePoint
- Exposure to CCTV/physical security or AV systems management
- Basic understanding of SASE/Zero Trust concepts (SDWAN or similar)
- ITIL Foundation certification or equivalent service management exposure
- Mandarin or Malay language skills
About the company
Lumilens Inc. is seeking an experienced IT Specialist for our Bangalore office.