Implementation Manager

The role

You will deliver complex enterprise implementations and pilots for hospitals and health systems. You will also build a repeatable and scalable implementation model.

What you will do

• Design trial scope with AEs, customers, and business stakeholders.
• Own delivery for competitive pilots, trials, and new implementations.
• Prove value to customers with evidence in their own terms.
• Drive adoption during initial rollout by running training sessions and building training artefacts.
• Own the state health rollout end to end including design, go-live plans, and governance forums.
• Build the implementation model to make rollouts repeatable.
• Feed deployment needs back to Product to shape settings, provisioning, and tooling.

Required qualifications

• Track record leading complex, multi-stakeholder customer implementations or transformation programmes end to end.
• Experience building the business case or demonstrating ROI to an enterprise customer.
• Ability to drive cross-functional delivery without direct authority.
• Technical fluency to lead with a customer's IT function on identity, provisioning, integration and security review.
• Judgement to diagnose product, technical, clinical, workflow or behavioural problems.
• Comfortable building the operating model rather than inheriting one.

Nice to have

• Experience implementing software inside a hospital, health system, or a state or federal government health programme.
• Integration depth: HL7/FHIR, directory services and SSO, API level troubleshooting.
• Familiarity with Australian health security and privacy frameworks: ISO 27001, Essential Eight, IRAP, privacy impact assessments.

About the company

Lyrebird turns real clinical conversations into accurate notes using ambient real time document creation and clinical workflow automation. They are growing across Melbourne, the UK, and Asia.