Forward Deployed Solution Strategist (Canada)

The role

This Director-level role drives adoption, retention, and expansion for strategic enterprise accounts. You will act as a strategic advisor and business partner to help customers realize value from the Lyric platform.

What you will do

• Own strategic success of largest enterprise accounts as primary customer lead.
• Lead Quarterly Success Reviews, governance sessions, and executive engagements.
• Embed within customer organizations to understand operational challenges and supply chain processes.
• Partner with Sales on joint account planning and expansion pathways.
• Build hands-on in Lyric Studio and direct small teams of engineers to create prototypes.
• Surface the voice of the customer to Product to help prioritize the roadmap.
• Train and enable customer teams on the platform.
• Craft business cases for expansion opportunities and collaborate with Sales.

Required qualifications

• 10+ years of experience in Consulting, Supply Chain Operations, or Go-to-Market Strategy roles.
• Strong track record of managing practical AI/analytics roadmaps or transformation.
• Adept knowledge of supply chain domains.
• Ability to engage in both technical and business-level discussions.
• Deep fluency in at least one core domain: Modeling & Analysis, Planning & Execution, or Frontier Use Cases (AI / Machine Learning).
• Proven ability to drive platform adoption and measurable value through stakeholder engagement.
• Excellent communication skills across business and technical audiences.
• Ability to build high-trust relationships from end users to senior executives.
• Skilled at identifying expansion opportunities and shaping growth narratives.
• Comfortable training and enabling customers on a dynamic, technical platform.
• Ability to get hands-on with the platform to prototype alongside customers.
• Highly adaptable, coachable, and comfortable navigating ambiguity.

Benefits

• Equity in Lyric

About the company

Lyric is an enterprise AI platform built specifically for supply chains. It offers out-of-the-box AI solutions and a platform-first approach for optimizing networks, inventory, and planning.