Forward Deployed Engagement Lead (Canada)

The role

The Forward Deployed Engagement Lead owns the hands-on, technical delivery of complex supply chain analytics implementations. This person will configure, model, and troubleshoot the platform while managing programs from kickoff to go-live.

What you will do

• Lead end-to-end delivery of enterprise supply chain analytics and optimization programs
• Establish and manage engagement governance, including steering committees and program cadences
• Partner with customer and internal executives to align priorities, manage risk, and ensure on-time, on-budget delivery
• Define engagement success metrics and ensure value realization against business objectives
• Translate business requirements into technical architectures leveraging Lyric’s platform, hands-on
• Lead modeling, data integration, and configuration efforts across functional and technical teams
• Collaborate with engineering, data science, and IT stakeholders to ensure scalable and secure implementations
• Lead structured UAT and drive adoption of Lyric solutions across business units
• Manage cross-functional delivery teams across geographies and time zones, including offshore delivery partners
• Scope services engagements

Required qualifications

• 8+ years of experience in consulting, enterprise SaaS, or supply chain analytics delivery, ideally owning statements of work end-to-end
• Genuinely hands-on with technical delivery - comfortable configuring, modeling, debugging, and troubleshooting
• Deep understanding of supply chain analytics use cases (optimization, prediction, simulation)
• Proven experience leading global project teams and managing enterprise-scale programs
• Strong executive presence, with the ability to communicate complex concepts clearly and credibly at all levels of an organization
• Track record running UAT and change management that drives real adoption, not just sign-off
• High attention to detail and structured program management skills
• Entrepreneurial, proactive, and energized by building in a fast-moving environment
• Bachelor’s degree in Engineering, Supply Chain, or related field

Nice to have

• advanced degree preferred

Benefits

• equity in Lyric

About the company

Lyric is an enterprise AI platform built specifically for supply chains. It offers out-of-the-box AI solutions and a platform-first approach for optimizing networks, inventory, and more.