Retail Operations Officer - Benin

The role

You will run day-to-day retail operations across an assigned state. You will manage shops, depots, and stock points while leading Stock Controllers and Shop Assistants.

What you will do

• Oversee daily operations across retail shops, depots and stock points.
• Manage stock reconciliations and replenish understocked SKUs.
• Keep active and newly onboarded DSR within approved stock levels.
• Coordinate aged stock returns, reallocations and lost phone reporting.
• Follow reverse logistics procedures.
• Manage phone repair logistics to ensure devices reach repair centres and return to customers within agreed SLAs.
• Lead, coach and train Retail Coordinators, Stock Controllers and Shop Assistants.
• Monitor retail KPIs and run regular shop inspections.
• Drive corrective action and work with Sales, Supply Chain, Repairs and Customer Service on improvements.

Required qualifications

• Minimum of 3–5 years of experience in retail operations, logistics, supply chain, inventory management or field operations.
• Minimum of 2 years’ experience in a supervisory or team leadership role.
• Proven experience managing inventory, stock reconciliation, reverse logistics and retail operations across multiple locations.
• Confidence with retail management systems, inventory tools and Microsoft Office, especially Excel.

Benefits

• Diverse development programs
• Coaching partnerships
• On-the-job training
• Family-friendly policies
• Prioritize well-being
• Embrace flexibility

Before you apply

• Applications are reviewed on a rolling basis.
• Shortlisting and interviews take place at any stage during the recruitment process.
• M-KOPA undertakes pre-employment background checks including criminal records, identification verification, academic qualifications, employment dates and employer references.

About the company

M-KOPA is a pan-African fintech providing asset financing and credit to underserved customers across Kenya, Uganda, Nigeria, Ghana and South Africa. They serve 10 million customers and have extended $2B+ in credit.